Delivery and Handling Time Policy
At Cigaria, we are committed to providing our customers with a seamless and efficient shopping experience. This Delivery and Handling Time Policy outlines our process for order fulfilment, delivery times, and handling procedures. Please read this policy carefully before making a purchase from our website.
Order Processing:
- Order Confirmation: Upon successful payment, you will receive an order confirmation email. Please review this confirmation for accuracy. If there are any discrepancies, please contact our customer support team immediately.
- Processing Time: Orders are typically processed within 1 business day, excluding weekends and holidays. Processing times may vary depending on product availability, order volume, and customisation requirements.
Shipping and Delivery:
- Shipping Methods: We offer various shipping methods, including standard and express. Shipping options and their associated costs will be presented during the checkout process. FREE Shipping for orders over $250, otherwise a flat rate of $10.95 for Regular Parcel Post and $14.95 for Express Postage.
- Delivery Time: The estimated delivery time is calculated from the moment your order is shipped, not from the time of purchase. The actual delivery time may vary based on your location and the shipping method selected. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- Delivery Address: Please ensure that you provide accurate and complete delivery information during checkout to avoid any delays. We are not responsible for delivery delays or issues caused by incorrect or incomplete addresses.
- International Shipping: For international orders, customs and import duties may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping fees. Delivery times for international shipments may vary significantly.
Handling Procedures:
- Quality Control: Before shipping, each product undergoes a quality control inspection to ensure it meets our standards. We take great care to package your order securely to prevent damage during transit.
- Customization: If you’ve ordered a customized product, additional time may be required for production and quality assurance.
Tracking Your Order:
You can track your order by using the tracking information provided in your shipping confirmation email. If you encounter any issues with tracking or delivery, please reach out to our customer support team for assistance.