Thank you for shopping at www.cigaria.com.au, operated by Simpex Trading. We appreciate your business and want to ensure you have a satisfying experience with your purchase.

1. Eligibility for Refunds

  • Our refund policy covers eligible products and services purchased directly from our website.
  • To be eligible for a refund, the following conditions must be met:
    • You have a valid reason for requesting a refund, such as a product defect, non-receipt of goods, or other specific circumstances as determined by us (Cigaria).
    • The request for a refund is made within 7 days of your purchase.
  • Refunds are issued at the sole discretion of Cigaria, and we reserve the right to decline refund requests that do not meet these criteria.

2. Products Excluded from Refunds

  • If a product or service is marked as non-refundable at the time of purchase, it is not eligible for a refund.

3. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our customer support team at orders@cigaria.com.au and provide a detailed explanation of your request.
  • Include your order number and any relevant documentation or proof to support your refund request.
  • Our customer support team will assess your request and respond within a reasonable timeframe.

4. Refund Process

  • Once your refund request is approved, we will process your refund using the same payment method used for your original purchase.
  • Refunds typically take 3 business days to be processed, but processing times may vary based on your payment provider.
  • You will receive a confirmation email when your refund has been issued.

5. Chargebacks and Disputes

  • If you initiate a chargeback through your payment provider without contacting us first, we reserve the right to dispute the chargeback and provide evidence of your purchase and our refund policy.

6. Changes to This Refund Policy

We reserve the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting. You are responsible for regularly reviewing this page for updates.